Service Is The Opportunity to Make a Difference in Someone’s Life – Anonymous

Posted: November 7, 2016    |   Gretchen Kirkwood

Public awareness of Sudden Cardiac Arrest (the #1 single killer in the U.S. and the leading cause of death for student athletes) is rapidly increasing.  This heightened attention is driving more legal and brand exposure for hospitality concerns.  To mitigate these risks as well as comply with new state and local regulations, the vast majority of the major hotel chains have installed Automated External Defibrillators (AEDs) in public areas to protect employees and guests.  AED adoption is also on the uptick in the restaurant space, particularly as an ever-increasing array of municipalities now require AEDs for dining establishments.

However, simply purchasing an AED for a hotel or restaurant is a dangerously incomplete solution. Certainly, it is essential that AEDs are checked regularly and properly maintained.  Also, particularly as time is of the essence in a cardiac incident (chances of survival decrease about 10% with each minute that passes), staff need to be aware of the presence of the device, and they know how to use it.

The more people trained at a given property, the better, particularly for high employee turnover businesses like hotels and restaurants.  However, this high turnover, gathering people together, and time away from their daily job functions can also make it challenging (and expensive) to train larger numbers of employees.

Many hotels and other public-facing venues have overcome these challenges and realized great success by embracing online training options.  With its efficacy confirmed by multiple clinical studies, online training, allows abundantly more people to be trained with considerably less expense and removes the operational headaches.

Importantly, online formats can also provide other safety enhancements.  Online tools make it possible to provide training in more concise sessions to improve attention.  Additionally, an online approach makes it much easier to train and refresh more frequently, overcoming the content and skill retention problems associated with traditional 2-year in-person training cycles.  Obviously, for those with younger employee demographics, online training is also consistent with how their staff are accustomed to being trained.  Last, in the hospitality sector, multiple languages are a reality of the workplace.  Online tools make it far easier to ensure that ALL employees are presented with content in a fashion that they can readily understand.

So, while expectations are higher than ever, it’s now easier than ever to make a difference.

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