Disaster can strike at any moment. That includes medical emergencies within a restaurant, something more quick-service operators are preparing their employees to deal with so customers can be protected when unexpected medical issues arise.
The better a quick serve handles an emergency, the better it is for the restaurant’s—and entire brand’s—reputation, says John Ehinger, CEO of Cardio Ready, a suburban Philadelphia company that offers cardiac emergency response programs to organizations across the U.S.
“More progressive and observant people know it’s good for the brand,” Ehinger says. “If someone has a bad episode, and [quick-serve] employees quickly intervene, what was a dire situation quickly can change into a powerfully positive event for everyone.”